Shenzhen Zero Zero Infinity Technology Co., Ltd. ('Zero Zero')  assures the initial purchaser, there will be no materials and workmanship defects in Zero Zero electronic equipment (' products ') for  1 year from the date of retail purchase under normal use.  However, if you live in the European economic community (EEA), and you purchased Zero Zero products in EEA, the warranty is 2 years from the purchase date .

Zero Zero does not guarantee that the operation of the product will not be interrupted or has no error. Zero Zero shall not be responsible for any loss due to failure to comply with the relevant instructions for use of the product.

This warranty does not cover all the product's built-in software and all services provided by  Zero Zero . To get details about the use of software and services, please refer to the license agreement and use terms of Zero Zero service supplied with the software.

If a hardware defect occurs during the warranty period, and Zero Zero receives a valid claim, based on its own choice and within the scope of the law, Zero Zero will:
(1) use new or refurbished spare parts to repair the product free of charge；
(2) change a new or refurbished product .If the product is defective and the above method is the only and exclusive remedy within the scope permitted by law, unless prohibited by applicable law , we may charge for shipping and handling fees. This one-year warranty is valid only within the jurisdiction of Zero Zero or through the sale of the product by its authorized distributor or agent, or within the scope permitted by the applicable law of such jurisdiction. The warranty period for any replacement of the hardware is the remaining period of the original warranty period or thirty (30) days, and the time will be subject to longer time, or any other time period for the jurisdiction.

In order to obtain warranty service, you must send the product to the address specified by Zero Zero, and use the original packaging or provide the same degree of protection packaging. Under applicable law, Zero Zero may require you to provide evidence of purchase details, and/or compliance with the registration requirements before obtaining a secured service. It is your responsibility to back up any data, software, or other material that you store or store with your product. Such data, software or other materials may be lost or formatted during maintenance, and Zero Zero shall not be liable for any such damage or loss. For detailed instructions on how to obtain warranty service, please visit Zero Zero website (https://zerozero.tech/support/warranty) .

This limited warranty applies only to products that are made by Zero Zero, authorized by Zero Zero, and can be identified with the "Zero Zero" trademark, trade name or logo. The limited warranty does not apply to any:
(a) non Zero Zero products and services;
(b) non Zero Zero hardware products;
(c) supplies (such as a battery, blade);
(d) software, and even the product packaging together or sold, or embedded in the software products.

Products or product components that have any personal changes or adjustment made without Zero Zero authorization (for example, change the function or capacity) , shall not apply to the terms of the guarantee. Products or parts inserted also do not apply to the warantee clause. In addition, the limited warranty does not apply to:
(a) damage caused when used together with non Zero products;
(b) damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes;
(c) damage caused by using the product out of the allowed or specified range limited by Zero Zero, or use the incorrect voltage or power ;
(d) damage caused by any of the personal service made without Zero Zero authorization. This limited warranty does not cover software, user data recovery or reinstall.

Any Zero Zero dealers, agents, or employees have no right to make any change , extension, or increase to this limited warranty. If any clause is determined to be illegal or unable to perform, it should not affect or weaken the validity or enforceability of the remaining terms.

Except as applicable law prohibits, all implied warranty (including merchantability and suitability guaranteeing specific purpose) should be restricted to the limited warranty period. Some jurisdictions do not allow limitations on how long the duration of implied warranties are, so the above limitation may not apply to you.

Damage limitation:

Unless prohibited by applicable law, outside the scope of the breach of any express or implied warranties or conditions, or any other cause of any accident, according to the legal theory of indirect, special or consequential damages, including but not limited to income, profit or loss of data, Zero Zero is not responsible for any damage or repair requests. Even Zero Zero has been told that the possibility of such a loss. Some jurisdictions do not allow the exclusion or restriction of special, indirect, accidental or consequential damages, so the above limitations or exemptions may not apply to you.

Applicable laws:

The limited warranty shall be governed by the local service policies and laws and regulations.

Limitation of liability except as provided in this Zero Zero limited warranty and to the maximum extent permitted by law, Zero Zero is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to, compromise or corruption of data; or any indirect or consequential loss or damage howsoever caused including the replacement of equipment and property, any costs of recovering or reproducing any data stored in or used with the Zero Zero product or any failure to maintain the confidentiality of information stored in the Zero Zero product

The foregoing limitation shall not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions. Zero Zero disclaims any representation that it will be able to repair any Zero Zero product under this warranty or replace the Zero Zero product without risk to or loss of information stored on the Zero Zero product.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Zero Zero’s After-sales Policy are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.

Under European consumer laws, consumers are entitled to a free of charge repair or replacement by the seller of defective goods or goods which do not conform with the contract of sale. Furthermore, the consumer may require an appropriate reduction of the price or have the contract rescinded, if the consumer is entitled to neither repair nor replacement, or if the seller has not completed the remedy within a reasonable time, or if the seller has not completed the remedy without significant inconvenience to the consumer or refund by the seller, of defective goods or goods which do not conform with the contract of sale. However, the consumer is not entitled to have the contract rescinded if the lack of conformity is minor.

For additional information on consumer laws and particularities in the country of purchase or, if different, the country of your residence, please visit the European Consumer Centre website at http://ec.europa.eu/consumers/ecc/index_en.htm

Customers in the EEA may contact Zero Zero at the address mentioned above.

Other Regions

The limited warranty shall apply to the laws of the local country.

*Non-human performance failure products in the warranty period under normal use；

*No unauthorized disassembly, no installation,use,or operation that does not meet with the official instruction guide ,and no other man-made destruction;

*Can provide effective purchasing certificates, documents and number.

* Crash or fire damage caused by non-manufacturing factors.

* Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with the official instructions or manuals.

* Damage caused by unauthorized maintenance or damage caused by unauthorized circuit modification and mismatch or misuse of the battery or charger.

* Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storms, etc.).

* Damage caused by operating the unit in an environment with electromagnetic interference (i.e. a mining areas, close to radio transmission towers, high-voltage wires, substations, etc.).

* Damage caused by operating the product in an environment containing interference from other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, etc.).

* Damage caused by a flight in which damaged components or components suffering from natural wear and tear were used.

* Damage caused by reliability or compatibility issues when using third-party parts unauthenticated by Zero Zero.

* Damage caused by using in low battery or using batteries with quality problems.

* Damage caused by unavoidable factors, such as fire, flood, lightning, traffic accidents, etc.

* Damage caused by unauthorized modified, device damage caused by water, oil, sand, etc. incorrect installation, improper use.

* The after retail service center of Zero Zero will detect the problem and determine the liability after receiving the problem products sent by the user . If the liability belongs to the product itself quality defects, zero zero is responsible for the problems caused by product quality and bear the fees for material , labor and delivery ;

* If the product does not meet the conditions of free maintenance, customers can choose to pay for the maintenance or send back the original product by us ;

* If the problem is not within the scope of the warranty (such as man-made damage to the machine), we will charge for the corresponding replacement parts costs, labor costs and freight based on the specific issue ;

* Due to the maintenance process may cause user data lost, please back up your data before send the product;

* In view of the product version differences, we do not support the IWS. Customers can only obtain warranty services in designated regional maintenance center .

* In the return policy and can not meet the warranty terms and conditions, We will provide paid product maintenance services if the product can not meet the meet the warranty terms and conditions , but customers need to pay the fees of labor, replacement parts and maintenance related freight.

* Fees includes: the customer should bear the product maintenance required labor, replacement parts, maintenance related freight. (Note: If the customer give up repairing products sent to us ,the customer also need to pay for the freight)

* We contact with the customer and send the product back to the customer if the customer does not confirm the maintenance plan within 15 days. In this case the customer should bear the freight. If we cannot contact with the customer, we will send the product back to the mailing address and the customer should bear the freight.